Claim Guide

What to Expect When You Make a Claim

Guiding You Through the Claims Process

1.  At the outset when you initially make contact with us we will take a detailed account of the accident from you together with your personal details, this is so we can determine exactly how the accident occurred, who the at fault party is and any other information that we need to decide whether we will be able to represent you in pursing your claim.

2. Once we have decided to deal with your claim and we have identified who your claim is against, we will collate further evidence to support your claim, including writing to witnesses, obtaining photographs and CCTV/dashcam footage, aswell as obtaining more information from you and contacting your employer about any financial losses. We will then notify the negligent party that a claim is being made against them.

3. We need to prove the extent of the injuries you have suffered as a result of the accident. As such we will arrange a medical appointment for you with an independent expert medical expert so they can prepare a medical report on your injuries. We may apply for a copy of your medical records so that the expert can review these when preparing their report. We may also be able to arrange any treatment you require, such as physiotherapy.

4. We will then await a response from the Defendant. The timescale for the Defendant to respond can vary depending on the type of accident.
5. If they deny liability, the Defendant must advise us of what grounds they are disputing liability upon, and provide evidence to support their denial. We would then need to carry out further liability investigation with a view to disputing the Defendant’s denial of liability and proving that they were at fault, and that the accident resulted in your injuries.  

6. Where liability is admitted we would disclose the expert medical evidence to the Defendant, so they can make a settlement offer. The Defendant can make an offer of compensation for settlement at any time. Usually most cases settle without the need for a court trial. We will provide advice and guidance about how reasonable we think an offer is, but whether to accept will always be up to you.

7. If we are unable to reach agreement with the Defendant through negotiation, we will issue Court proceedings. The deadline to issue a claim at Court is three years from the date of the accident, or in the case of a child, the deadline is three years from the date of their 18th birthday. 

No Win No Fee

No win no fee, also known as a conditional fee arrangement, is an agreement you make with your solicitor so that you can claim compensation without worrying about upfront legal fees. If your compensation claim is unsuccessful, the no win no fee agreement states you won’t have to pay your solicitor any money.

Because you don’t have to pay anything if you lose your case, no win no fee arrangements take the risk out of making a claim. You don’t have to pay anything upfront, there are no hidden charges and you’ll never be left out of pocket.
Make a Claim
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